Abstract:

Project management is a complex task that requires the use of sophisticated and institutionalized tools and includes aspects of goals definition, project design, content planning, project schedules, resource allocation, and costs.

Most organizations are now aware that most of their ongoing activities and as a result of their resources are invested in projects. In light of this, it is clear that the success of the organizations depends to a large extent on the proper management of these projects. On the basis of this awareness, the field of project management has become a dynamic field that develops and responds to market demands through tools, methods, knowledge and methodologies developed for this purpose.

In recent years we have witnessed the development of international standards for project management, adopted by many organizations, which require the management of projects in a structured format that uses established knowledge in the field, and sophisticated tools and methods with proven advantage to achieve success. Along with the standardization, many tools have been developed to support managers and help to make good and correct decisions that will improve the performance of the various organizations.

The project management course is designed to provide the students with project management knowledge skills that will assist them fulfilling their duties. The course will focus on basic knowledge of project management concepts, project activity planning, project management tools and project monitoring and control methods.

Abstract:

An introduction to Customer Relationship methods - past&present . We will get to know the tecnologies that enables the best CRM concepts to be implemented in organizatios .