Abstract:

• Knowledge management, what is required, how it is implemented in organizations, the business benefit and its effects on individuals in the organization and on the organization as a whole

• The difference between data, information and knowledge and business benefits that can be derived from each of them

• Familiarity with basic models in knowledge management and how to implement them.

• The impact of AI revolution on KM

• Familiarity with the six levels of knowledge management including content, flow processes, management and transportation, technology, culture and strategy